Report from the app
Raise a ticket from the app or the web and check its status any time.
School software supportEvery problem gets a ticket. Every ticket gets fixed.
Every school gets its own helpdesk, open 24/7. Admins, teachers, parents and students can report a problem in a few taps and follow it until it's fixed.
A helpdesk built into Edtechified
Every issue gets a number, an owner and a status. Nothing gets lost in a WhatsApp group or a forwarded email.
Response targets
Every ticket has a target time, and delays are flagged straight away.
Sent to the right person
Tickets go to the right person based on type and urgency.
Help articles
Answers to common questions, searchable any time.
Email becomes a ticket
Every email to support is logged, and replies stay together.
Updates without asking
You're told at every step until the problem is fixed.
Rate the help
When a ticket closes, the person who raised it rates the outcome.
Reports for leaders
Ticket numbers, response times and ratings by campus.
Who can report
Anyone in the school can report a problem.
Nobody has to go through the school office first. Each person sees only their own tickets.
School admins
See and follow every ticket for the school on one board.
Teachers
Report straight from the register, gradebook or timetable.
Parents
Report from the parent app and track it on their phone.
Students
Report a missing result or a login problem from the student app.
Tracking
Always know where your ticket is.
- 1
Reported
Your ticket is logged with a number the moment you raise it.
- 2
Assigned
A named person on our team picks it up.
- 3
Fixed
You're told as soon as the problem is solved.
- 4
Rated
You confirm the fix and rate the help you got.
Problems that stop the school day, like a gate that won't scan, are always handled first.
Four ways to reach us. One helpdesk behind them all.
In the app
Report it from the screen where it happened.
WhatsApp and phone
For urgent problems. We log the ticket for you.
Write to info@edtechified.com. Every email becomes a ticket automatically.
On site
For big weeks like admissions and exams, we come to your school.
Asking for changes
Want something new? We plan it before we build it.
- 1
You ask
A sentence or a screenshot is enough.
- 2
We agree a plan
You get a short written plan of what will change, before any work starts.
- 3
We build and test it
Using your own classes, fees and roles, not a demo school.
- 4
We roll it out
Announced in advance, and never during exam week.
Nothing changes overnight without warning.
Support questions
Any time. Support is available 24/7, every day of the year.
The same team that builds Edtechified. Not a call centre reading from a script.
Yes. The parent, student and staff apps are supported, including app store updates.
No. Parents and students only see the tickets they raised. School admins see every ticket for their school.
Yes. The app can be published under your school's name, logo and colours.
See the helpdesk before you decide
Send us a real problem from your school. We'll show you the ticket it becomes and what a parent or teacher sees while it's fixed.